Progress in Moving Health Forward

Memorial Healthcare System is moving health forward, always seeking ways to better serve our patients, their families, and the community. While we have earned a reputation for excellence – as a provider that puts safety and quality first, a public hospital system that practices sound fiscal responsibility, and a healthcare employer of choice – we never stop searching for ways to improve our processes, offer the latest in technologies and treatments, and expand to serve more people than before.

In this year’s Annual Report (May 1, 2018 through April 30, 2019), you’ll find details of our progress on:

Training our caregivers in Memorial’s unique culture.

In July 2018, we welcomed our first class of physician residents and in August, our first class of nurse residents in our new Graduate Medical Education programs. We also continued to nurture and develop our employees through Human Resources and nurse mentoring programs, and offered them enhanced access to learning opportunities via our new Aspire learning management system.

Achieving the highest standards of patient safety.

In fall 2018, Memorial’s hospitals scored across-the-board A grades in patient safety from The Leapfrog Group, the national healthcare nonprofit organization that rates nearly 2,500 hospitals across the country in safety. And in December, Leapfrog named Memorial Hospital West and Memorial Hospital Miramar among its 2018 Top Hospitals. The success continued into spring 2019 as four Memorial hospitals once again received A grades – thanks to our 13,000-plus employees and about 2,000 physicians, who work together to put safety first.

Practicing clinical integration.
Serving more pediatric patients with our special brand of care.

Joe DiMaggio Children’s Hospital has grown to become an internationally recognized pediatric healthcare facility – designated by Planetree, Inc. as a Person-Centered Organization – plus eight satellite locations, including the new Joe DiMaggio Children’s Health Specialty Center in Wellington. And we’re getting ready to add four new floors to the main hospital, including additional PICU and CVICU beds, new ORs, an inpatient rehab gym and a complex care clinic.

Using technology to drive better care.

Memorial is continuing to build our IT platforms to make us a destination for technological advancements – all with the aim of improving patient care and increasing patient engagement. We enhanced our online scheduling capabilities and installed convenient on-site kiosks, added new tools to Memorial MyChart, and continued our successful “Your Right to Know” initiative – providing consumers with an Amazon-like experience in obtaining medical procedure pricing information.

We’ve seen so many changes in the last year – but one thing stays the same: our commitment to patient- and family-centered care. Every day, we promise to listen, understand, empathize, and respond to our patients with caring and compassion. The support and involvement of our community help make it all possible. Thank you for being a part of our journey to heal the body, mind and spirit of those we touch.

Aurelio M. Fernandez III, FACHE
President and Chief Executive Officer

Douglas A. Harrison
Chairman of the Board

Memorial Healthcare System’s acute care hospitals
each earned A’s
for patient safety from The Leapfrog Group.

Memorial Regional Hospital, Memorial Hospital West, Memorial Hospital Miramar and Memorial Hospital Pembroke all earned composite “A” grades based on 27 different, nationally reported safety measures, reflecting Leapfrog’s assessment of hospitals’ ability to prevent errors, infections, accidents and injuries.

Acute Care Hospitals

Memorial Regional Hospital

Memorial Hospital West

Memorial Hospital Miramar

Memorial Hospital Pembroke

Memorial Hospital West

Memorial Hospital Miramar

Memorial Hospital West and Memorial Hospital Miramar are the only Broward and Miami-Dade County hospitals to receive
The Leapfrog Group’s 2018 Top General Hospital Award
recognizing the highest performing hospitals on the Leapfrog Hospital Survey.

Leapfrog is a national nonprofit ratings organization that has assigned a safety grade to 2,500 hospitals across the country every April and October since 2012.

FY2019 Board of Commissioners*

South Broward Hospital District

Douglas A. Harrison
Chairman

Vic Narang
Vice Chairman

Karen L. Harrington
Secretary/Treasurer

José Basulto
Commissioner

Hobel Florido
Commissioner

Laura R. Miller
Commissioner

*May 1, 2018-April 30, 2019

Leadership Team

Memorial Healthcare System
image

President and Chief Executive Officer,
Memorial Healthcare System

×

“I will never ask someone to do something that I’m not willing to do myself.”

image

Executive Vice President East Operations,
Memorial Healthcare System

×

“As a part of this team for almost 30 years, I am honored to be a member of the Memorial family. I am proud that we always put our patients and families first. As a leader, I enjoy developing a vision of where we want to go and then try my best to inspire those around me to help structure and fulfill that dream.”

image

Chief Executive Officer,
Joe DiMaggio Children’s Hospital and
Pediatric Services,
Memorial Healthcare System

×

“I’ve always been inspired by a quote from Pablo Picasso, which says that “the meaning of life is to find your gift and the purpose of life is to give it away.” We are so fortunate to love what we do and to be part of a health system THAT enables us to share our MANY gifts with children and families in our community.”

image

Administrator and Chief Executive Officer
Memorial Hospital West

×

“We were born with a divine purpose, a destiny much greater than ourselves that only we can fulfill. Leadership is about vision and responsibility and using our passion and our purpose to look into the future and see things not the way that they are today, but in all the possibilities of tomorrow so that we might fulfill that purpose.”

image

Administrator and Chief Executive Officer
Memorial Hospital Pembroke

×

“My personal and professional goal is to make Memorial Hospital Pembroke the premier healthcare provider that patients seek for care, where physicians want to practice, and employees want to work. We accomplish this objective through our care models which focus on patient-centered care, passion, and commitment and dedication to excellence.”

image

Administrator and Chief Executive Officer
Memorial Hospital Miramar

×

"It has always been my passion to care for others, and even after all my years as a nurse, and now administrator, I still live by Maya Angelou’s words that people will forget what you did, but they will never forget how you made them feel. As a nurse, we have the opportunity to heal the heart, mind, soul and body of our patients, their families and ourselves."

image

Senior Vice President and
Chief Nurse Executive,
Memorial Healthcare System

×

“A person who has chosen healthcare as a career is privileged. The work brings great joy and connection to one’s purpose through the ability to make a difference in the lives of people in their most vulnerable moments.”

image

Executive Vice President, West Operations,
Memorial Healthcare System

×

“Memorial's culture of truly being patient and family centered is what differentiates us in this community. That commitment to treat our patients the way we would want our family members to be cared for drives everything we do.”

image

Senior Vice President and
Chief Development Officer,
Memorial Healthcare System

×

“Philanthropy means love of humankind. Nothing inspires me more than seeing the joy people feel from helping others. The fact that I get to witness that every day through my work motivates me to share that joy and inspiration with other people whenever I can.”

image

Senior Vice President and
Chief Medical Officer,
Memorial Healthcare System

×

"Having been with Memorial Healthcare System for over 41 years as a physician and executive, I have had the opportunity to watch this great organization grow into the Independent Academic Quaternary Integrated Healthcare delivery system that it is today. I am fortunate to have played a role in this evolution."

image

Executive Vice President and
Chief Administrative Officer,
Memorial Healthcare System

×

“Every day we have a chance to make a difference in our own lives and those around us. Embrace the challenge to have a positive impact each and every day or your days will give away to weeks, months and years, pondering what could have been.”

image

Senior Vice President and
General Counsel,
Memorial Healthcare System

×

“Working in the health care industry for the past 35 years has provided me so much satisfaction. It provides the opportunity to be scientific, altruistic, economic, emotionally sensitive, and so much more, all with a sense of mission, coupled with passion. One never lacks for new challenges and opportunities making this industry their career path.”

image

Executive Vice President,
Memorial Healthcare System and
Chief Executive Officer,
Memorial Regional Hospital

×

"Never underestimate the value of a smile, or the impact you can make on another person; and the positive ripple effect that it can have on others. Always be kind – everyone has challenges in life – be there to help in any way you can. "

image

Senior Vice President and
Chief Financial Officer
Memorial Healthcare System

×

"Life is about choices. Consider how you’ll feel in 20 years about the choices you make today."

image

Senior Vice President and
Chief Information Officer
Memorial Healthcare System

×

“We fully recognize that everything we do in technology affects the ways in which we take care of our patients and families. We believe deeply in making healthcare safer, consumer focused, and personal, while advancing our capabilities as a healthcare system.”

image

Senior Vice President and
Chief Human Resources Officer
Memorial Healthcare System

×

“Our workforce is our most valuable asset. Our employees’ compassion, knowledge, and skills represent the fuel that drives the delivery of outstanding care at Memorial.”

image

Administrator and
Chief Executive Officer
Memorial Regional Hospital South

×

“I value our staff’s talent, intellect, and compassion. I believe in succession planning and preparing leaders for professional growth and leadership responsibility.”

Memorial Physician Group: Growing to Serve the Community

When a dedicated group of physicians works collaboratively across a healthcare system to provide quality, safety, service and value, it can make a real difference in that system’s ability to deliver outstanding patient- and family-centered care. That’s the mission – and the accomplishments – of Memorial Physician Group (MPG).

Memorial Physician Group is a physician-led, professionally managed multispecialty group. On most days, MPG runs 98 clinics in Miami-Dade, Broward and Palm Beach Counties. It is one of the largest multispecialty groups in South Florida: Beginning with just 31 physicians when it was created 20 years ago, Memorial Physician Group now has expanded to 308 physicians (with a total of 411 healthcare providers), representing 52 medical practices.

This year, MPG added more subspecialty services – including kidney transplant, head and neck cancer, hyperbaric medicine/wound care and neurocritical care – and in January 2019, restructured itself to improve efficiency of operations.

“Our new Physician Leadership Council facilitates a true team approach that marries individual strengths to shared accountability,” said Aharon Sareli, MD, Medical Director, Adult Critical Care Services and Chief Physician Executive, Memorial Physician Group. “This new organizational model will further enhance our commitment to providing outstanding healthcare to our community.”

Memorial Physician Leadership Council

(left to right): seated – Brian Hunis, MD; Daniel Chan, MD; Aharon Sareli, MD; Luis Raez, MD; Brett Cohen, MD; standing – Christopher Gannon, MD; Scott Oxenhandler, MD; Brian Cauff, MD; Gary Birken, MD; Richard Perryman, MD; Iftikhar Hanif, MD; Greg Zorman, MD; Jorge Luis Sotelo, MD; Juan Arenas, MD; Michael Jofe, MD; Dean Hertzler, MD; Juan Martinez, MD; Frank Scholl, MD

MPG continues to champion innovative projects through its subcommittees:

  • The Operations Committee – led by Brian Cauff, MD, Associate Medical Director, Pediatric Hematology/Oncology, and Daniel Chan, MD, Medical Director, Division of Orthopedic Surgery & Sports Medicine – developed the MPG App, a smartphone tool that allows patients to make appointments and access information about MPG providers
  • The Clinical Effectiveness Committee – chaired by Juan Martinez, MD, Chief, Department of Medicine, Joe DiMaggio Children’s Hospital – focuses on achievement, recording and reporting of quality indicators
  • The Physician Wellness Committee – under the leadership of Gary Birken, MD, Chief of Staff, Joe DiMaggio Children’s Hospital – works to maintain a healthy and productive environment for our physicians

“It’s a privilege and honor to serve as MPG’s Chief Physician Executive during this time of unprecedented growth and innovation,” Dr. Sareli said. “I’m confident that MPG will continue to excel by delivering Deeper Caring and Smarter Healthcare.”

Memorial Health Network

Memorial Health Network is a physician-led Memorial organization that manages and operates a clinically integrated provider network with the goals of improving clinical outcomes and lowering costs.

Memorial Health Network Board and Committee Members

(left to right): Nigel Spier, MD; David Weiss, MD; Kenneth J. Budowsky, MD; Fred Keroff, MD; William Pena, MD; Howard Berlin, MD; Richard Perryman, MD; Brett Cohen, MD; Marc Greenstein, MD; Benjamin Freedman, MD; Rocky Slonaker, MD

Looking Back on 30 Years at Joe DiMaggio Children’s Hospital

As Chief of Staff, Surgeon-in-Chief and Chief of Pediatric Trauma, Gary Birken, MD, has presided over much of the history of Joe DiMaggio Children’s Hospital. But with his retirement approaching, he is quick to credit the contributions of others.

“In the beginning, Joe DiMaggio Children’s Hospital was the brainchild of Frank Sacco,” Dr. Birken said. “It was Frank who recognized the need for state-of-the-art, tertiary-care pediatrics in Broward County.”

Dr. Birken was there at the start: He accompanied Mr. Sacco, then Memorial’s President and CEO, to meet with Joe DiMaggio and ask the baseball legend’s permission to use his name. Dr. Birken helped celebrate when the original Joe DiMaggio Children’s Hospital opened in 1992, and when the freestanding hospital was completed in 2011. But creating a world-class children’s hospital was more than a matter of bricks and mortar.

“We knew that if we could bring key pediatric surgical specialists here, the opportunity to grow those services would be unchecked,” Dr. Birken said. “The theory was the reverse of ‘If you build it, they will come’ – we recruited the specialists, and then built the hospital.

“Appointing Nina Beauchesne as Joe DiMaggio Children’s Hospital’s first Administrator was also a milestone in our history,” he added. “She was, and always has been, a key player in building our success.”

Recruiting an outstanding team of physicians inspired other high-performing pediatric specialists and non-clinicians to consider Memorial, Dr. Birken explained.

“Once we had the key people in place, we knew the Administration had our backs when it came to recruiting more,” he said. “They were very supportive of the medical staff and provided us what we needed to grow the hospital.”

Today, Joe DiMaggio Children’s Hospital is a regional leader with a broad array of pediatric services and is the first children’s hospital in the world to be designated as a Person-Centered Organization by Planetree, Inc.

After witnessing – and presiding over – so much growth and success, Dr. Birken said that retirement was beckoning at the right point in his life.

“I think we all realize when it’s time,” he said. “I’m ready to pass the baton. We’ve recruited an outstanding group of young pediatric surgeons who will provide excellence in our specialty for many years to come. What satisfies me the most is that I’ll be leaving our children’s hospital in the best possible hands.”

The author of six medical suspense novels, Dr. Birken is looking forward to pursuing his other passions, like tennis, martial arts and spending time with his 10 grandchildren. But looking back is satisfying, too.

“My main legacy to Joe DiMaggio Children’s Hospital will be leaving a strong division of pediatric surgery, but overall, I hope I accomplished what I set out to do,” he said. “I’d like to believe I helped build something of real importance that stands as a critical resource in our community. It was exciting, and something I’ll always be proud and honored to have been part of.”

Reflecting on Creating Memorial Cardiac and Vascular Institute

What does it take to build a cardiac program to serve a broad and densely populated region like South Florida? According to Richard Perryman, MD, Medical Director, Memorial Cardiac and Vascular Institute, you need to accurately assess the needs of the community, gain administrative support – and, most of all, hire the best people.

“I look as every recruitment as an opportunity to raise the bar,” he said.

Dr. Perryman arrived at Memorial in 1998, and in 2003 became one of the first cardiovascular physicians to be employed by Memorial, eventually serving as Chief of Cardiac Surgery. The seeds of Memorial Cardiac and Vascular Institute were planted when former Memorial President and CEO Frank Sacco asked Dr. Perryman to administer a full cardiac program – including heart failure treatment, heart surgery, adult heart transplant, an adult congenital heart disease program, imaging, and more. It would be the kind of program that would require special vision and leadership.

“Two tenets have always led me,” Dr. Perryman said. “One is that you take people somewhere they didn’t realize they wanted to go. The other is that you surround yourself with people who are smarter than you.”

Dr. Perryman always believed his main responsibility was making it possible for his staff to excel. “My job has been to get very talented people the resources they need and then get out of the way,” he said.

A native of the United Kingdom, Dr. Perryman earned his medical degree from St. Mary’s Hospital Medical School in London in 1967, and came to the United States in 1968 to complete his internships and residencies in cardiothoracic surgery at Duke University Hospital. He completed his fellowship in cardiothoracic surgery at the University of Florida College of Medicine in 1981.

Prior to joining Memorial, Dr. Perryman served as chief of cardiothoracic surgery and director of pediatric heart surgery at University of Miami/Jackson Memorial Hospital, chief of cardiovascular surgery at Jacksonville’s Shands Hospital, and chief of cardiac surgery at Veterans Administration Hospital in Miami. Memorial, he felt, offered a special kind of opportunity.

“I’ve always been interested in and understood that an organization like Memorial has a community responsibility,” he said. “I didn’t know that I could get so immersed in issues like population health, so it’s been an interesting time to be on the administrative side. And at the same time I was just as interested in building a regional program. So both the local and the regional aspects of the job appealed to me.”

While Dr. Perryman will be stepping down as Medical Director of Memorial Cardiac and Vascular Institute in December, he will assume a part-time administrative role to help Memorial’s continued efforts to improve population health.

“I’ll be able to keep working on healthcare issues that matter to me, and also have the time to pursue other interests and new challenges,” he said.

Building Memorial Neuroscience Institute from the Ground Up

When Greg Zorman, MD, FACS, first arrived in South Florida in 1983, there was no Memorial Neuroscience Institute. He and the other Memorial neurosurgeons performed procedures at Memorial and various hospitals. “We finally decided it would be nice if we built our own program,” he said.

The result: A regional institute, led by Dr. Zorman, where patients receive the full range of care for complex neurological conditions and injuries. And it’s continuing to grow, expanding its staff to include 15 neurologists and 10 neurosurgeons in a multidisciplinary team of neuropsychologists, neurointensivists, neurointerventional surgeons and neuroradiologists.

Now, after 40 years, Dr. Zorman will retire in January 2020. A team of neurosurgeons, neurologists and neurointerventionalists will make sure the institute’s essential programs remain in place.

In the meantime, Dr. Zorman is taking stock of just how much growth and success he’s seen – all of which has been formed by Memorial’s unique culture.

“Memorial’s commitment to patient- and family-centered care communicates something very important: We care about them,” he said. “Everyone on our team has that in their bones.”

One of the keys to the institute’s successful growth has been keeping abreast of developments in the field and Memorial’s willingness to invest in the latest technologies, Dr. Zorman said. “We have the NeuroPace RNS® to help prevent epilepsy seizures, minimally invasive spine techniques, and soon, deep-brain stimulation. And we provide all these services under one roof.”

Knowing that he will leave a legacy of advanced technology, expertise and compassionate care, Dr. Zorman is making his retirement plans. They include volunteering for Angel Flight to pilot patients for free to obtain medical care around the country.

“I’ve been doing what I’m doing for so long that I’m not sure what it’s going to be like not doing it,” he said. “But to grow in life, you need to make changes. It’s been a pleasure, a challenge, an opportunity and a blessing to work here.”